Art Gold Jewelry offers a 15-day return and exchange policy. If for any reason, you're not satisfied with your purchase, you may return or exchange the unused item in its original condition and package.
15-Day Return Policy Conditions:
- Exchange and Refunds will be accepted within 15 days of your original receipt of the order.
- Exchange for a different size or item; the amount of the good will be recalculated.
- Final sales items are not refundable or exchangeable.
- Shipping paid on Return Items is non-refundable.
- Each order only allows a one-time return.
Art Gold Jewelry will not reimburse or pay for return shipping or re-delivery shipping costs except in the following circumstances.
- Customer received the wrong item.
- The customer received the item broken or defective; customers need to contact us within 48 hours of the delivery notice.
How To Return:
Please carefully package the item you are returning in its original Box and packaging.
It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals, and certificates. You are responsible for the return shipping label. Once your package is prepared, don't hesitate to contact our customer service to get further details of returning address.
How Long Will It Takes to Process My Return?
Please allow us to receive and process it 2-3 weeks from the return shipment date. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once the return is accepted and submitted, refunds will be transferred to your bank account in two to five business days, which depends on your bank.
- All our policies are firm but may be subject to change to ensure that we continue to provide the best and most positive shopping experience to all our Art Gold Jewelry customers. In line with this, we reserve our right to make changes without prior notice.
- If for any reason you are not satisfied with your purchase, click here to notify us.