FAQs

Choosing 18k gold for your jewelry at Art Gold Jewelry means opting for a perfect blend of purity, durability, and beauty. 18k gold consists of 75% gold mixed with other metals, making it highly resistant to scratches and wear. Its rich, vibrant color captures the essence of luxury and sophistication, making it an ideal choice for those seeking high-quality, durable jewelry that also serves as a statement piece. Art Gold Jewelry's expertise in crafting with 18k gold ensures that each piece is not only beautiful but also a durable treasure.

• 75% gold composition for durability and beauty
• Resistant to scratches and wear
• Rich, vibrant color for luxury and sophistication

Art Gold Jewelry provides a wide range of repair services to ensure your precious pieces remain in pristine condition. From simple cleanings to complex repairs, their skilled artisans can handle various issues, including chain repairs, clasp replacements, stone resetting, and polishing. They also specialize in watch repairs, ensuring that your timepieces work as beautifully as they look. Trusting Art Gold Jewelry with your repairs means ensuring your jewelry and watches receive the highest care and attention to detail.

• Comprehensive repair services from cleaning to complex repairs
• Specialization in watch repairs
• Skilled artisans ensuring high-quality service

Ensuring your jewelry lasts a lifetime involves regular maintenance and proper care. Art Gold Jewelry recommends storing your pieces in a clean, dry place away from direct sunlight to prevent tarnishing. Regular cleanings, either at home or professionally at Art Gold Jewelry, can keep your pieces looking their best. It's also important to avoid exposing your jewelry to harsh chemicals and to have it inspected by professionals regularly for any signs of wear or damage that may require repair.

• Store in a clean, dry place away from sunlight
• Regular cleanings at home or professionally
• Avoid harsh chemicals and regular professional inspections

Diamonds and rare stones are popular choices at Art Gold Jewelry for their unmatched beauty and the value they add to each piece. Diamonds, known for their brilliance and durability, are a symbol of everlasting love and commitment, making them a favorite for engagement rings and other significant pieces. Rare stones, with their unique colors and properties, offer a touch of exclusivity and personalization. Art Gold Jewelry's expertise in selecting and setting these precious gems ensures that each piece is not only a work of art but also an investment in timeless beauty.

• Unmatched beauty and value
• Symbolism of diamonds in love and commitment
• Exclusivity and personalization with rare stones

Art Gold Jewelry takes great care in the shipping of its exclusive products to ensure they reach you in perfect condition. All products featuring the Art Gold Signature are shipped within 3 days, accommodating the time needed for any customizations. The company prioritizes safety and security by using insured shipping methods. Furthermore, to maintain privacy and security, packages are sent in discrete boxes and always require a signature upon delivery. This meticulous approach ensures that your valuable purchase is protected every step of the way.

• Shipped within 3 days to accommodate customizations
• Insured shipping for safety and security
• Discrete packaging with signature required upon delivery

Discrete packaging is a cornerstone of Art Gold Jewelry's shipping policy to ensure the utmost privacy and security for its customers. This method is chosen to minimize the risk of theft or damage by keeping the contents of the package unknown to those handling it during transit. Additionally, discrete packaging helps in maintaining the element of surprise for gifts. The requirement of a signature upon delivery further enhances the security, ensuring that your exclusive jewelry reaches the right hands.

• Enhances privacy and security
• Minimizes risk of theft or damage
• Maintains the element of surprise for gifts

Art Gold Jewelry ensures the safety of shipped items through a combination of insured shipping, discrete packaging, and signature requirements. Insured shipping protects against potential loss or damage during transit, providing peace of mind to both the company and its customers. The use of discrete packaging reduces the risk of theft by concealing the nature of the contents. Requiring a signature upon delivery guarantees that the items are handed directly to the recipient or a trusted individual, further securing the delivery process.

• Insured shipping for loss or damage protection
• Discrete packaging to reduce theft risk
• Signature required for direct handover

If your shipment from Art Gold Jewelry is delayed, the first step is to check the tracking information provided at the time of shipment. This can often give you an update on the current status and location of your package. If the tracking information does not clarify the delay, contact Art Gold Jewelry's customer service team. They are committed to providing excellent support and will assist in resolving any issues related to the shipment, including investigating delays and coordinating with shipping partners to ensure your package arrives as soon as possible.

• Check the tracking information for updates
• Contact Art Gold Jewelry's customer service for assistance
• Customer service will investigate and resolve shipment issues

Yes, Art Gold Jewelry offers customization options for their exclusive jewelry pieces, allowing customers to create truly unique items. Customizations can include selecting specific stones, designs, or engravings. Due to the personalized nature of these orders, the shipping process may take up to 3 days to allow for the customization work to be completed. Despite this slight extension in processing time, Art Gold Jewelry ensures that the safety, security, and quality of the shipment remain uncompromised, with all customized items being sent through insured and secure shipping methods.

• Customization options available for unique jewelry pieces
• Shipping may take up to 3 days to accommodate customizations
• Insured and secure shipping methods used for all orders

Art Gold Jewelry's return policy is designed with customer satisfaction in mind, while also considering the exclusivity of their products. For returns, a 15% restocking fee is applied, and it is essential that the jewelry is returned in the same packaging in which it was received to ensure its safety and integrity. However, Art Gold Jewelry stands behind the quality of its products and offers a free return and full refund for any jewels that are damaged upon arrival. This policy ensures that customers can shop with confidence, knowing that their investment is protected against any unforeseen issues.

• 15% restocking fee on returns
• Must return in original packaging
• Free return and full refund for damaged items